Becoming a member is not necessary to place orders but it is highly recommended! By becoming a member and registering for an account, you will have access to your order history. All members will be first to know about exclusive promotions and special discounts. 

To create an account, click on the My Account button in the top right corner of our home page and fill out the required information.

Orders can be cancelled provided it has not been shipped out. Please email [email protected] as soon as possible quoting “CANCEL ORDER” “YOUR ORDER NUMBER” “YOUR NAME” in the subject title. We will check on the order to see if it has shipped and confirm by email. Unfortunately, we cannot offer a refund but a special credit code will be sent to you to use towards your next purchase. 

There is no minimum amount you must order. However, shipping costs will be added at the time of checkout. Three delivery services are available; Regular service is 4-7 business days flat rate $15, Xpress service is 2 business days flat rate $20, Priority service is 1 business day flat rate $35 for all order less than $150.

All order over $150 are free shipping !!!!

Currently, we are accepting Interac E-transfers. Don’t worry, Interac E-transfers are safe, secure and convenient.

When paying by Interac, instructions such the address to send payment will be provided in your online invoice. Orders will ship only after your e-Transfer has been received. Email transfer time ranges from a minute to hours, We will email you once we got the funds to initiate the transaction

Your order will be cancelled if payment isn’t received within 48 hours of placing it.

Three delivery services are available; Regular service is 4-7 business days flat rate $15, Xpress service is 2 business days flat rate $20, Priority service is 1 business day flat rate $35 for all order less than $150.

All order over $150 are free shipping !!!!

Tracking numbers are only provided for Xpress and Priority services and will be emailed to you as soon as your order has shipped.

All our packages are sent via Canada Post.  You will receive a tracking number in your email.  If for any reason the package does not arrive, we will make arrangements to replace it. 

Three delivery services are offered at the time of checkout; Regular, Xpress, and Priority. Only Xpress and Priority services will be provided with a tracking number. If you choose Regular service, we cannot guarantee the package and it will not be replaced.

We will be more than happy to help you find a solution to this problem, note that our products are guaranteed, so don’t worry, we’ll find a solution : )

We require that you take a photo of the contents you received. Once you have done that, please send it to [email protected] quoting “ORDER ISSUE” “YOUR ORDER NUMBER” “YOUR NAME” in the subject title so that we can issue you a store credit depending on the severity of the situation. We cannot help you if you do not provide us with the evidence we need so that we may conduct a proper investigation.

All our packages are sent vacuum sealed to avoid any scent. We do our best to ensure that our packaging is discreet and nondescript so it just looks like any other regular mail. Discretion is our highest concern.

We do not ship anywhere outside of Canada. We only ship in Canada. Sorry 🙁

There could be one of two scenarios here:

The postal worker delivered the package to a wrong mailbox
The postal worker scanned the package as “successfully delivered,” but it’s actually delivered the next business day.
Canada Post says:

An investigation involves contacting the addressee to confirm that the delivery took place or to better understand how they receive their mail. The front desk can be checked, mail room, or security room at the address to see if the package was accepted by someone else on the behalf of the addressee.

Areas that can be checked:

Community mailbox
Around the location to see if the package was left in another location. The mailbox should also be checked.
In some instances, a delivery scan is entered into our system before the item is delivered. If you believe that the addressee has received the package before we contact you, reply to this email and indicate that the item has been received.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take between 5-7  business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will cover half your order as a one-time replacement up to $500 credit max.

No, unfortunately we do not have a contact number. Our customer service representative is easily reached by email at [email protected]. Please allow 24 hours for a reply.

Unfortunately, we cannot offer refunds or accept returns. However, if you are unsatisfied with your purchase for any reason, please email [email protected] quoting “ORDER ISSUE” “YOUR ORDER NUMBER” “YOUR NAME” in the subject title. Attached a picture of the unsatisfactory product with a little explanation. We will follow-up internally and upon completion of our investigation, we will reach out to you via email. A special credit code will be emailed to you to use on your future purchase.