How do I order?
- Locate the products you are interested in ordering
- Click on the desired product(s), choose your options, if applicable then click “Add to Cart”.
- Every time you add a product to your shopping cart, it will automatically added to your cart.
- When you have all your products in your shopping cart go to “View Cart” by clicking the shopping cart icon on the top right side of the page.
- When you are ready to checkout, click “Checkout”, and you will be redirected to the Checkout page.
- Please fill out the Billing Details and check the appropriate boxes for all fields with an asterisk.
- Review your billing details, shipping details and order details.
- Click “Place Order” when ready.
- Check your email for a confirmation letter and next steps to issue an E-Transfer.
- end your E-Transfer and congratulations! You’ve placed your order.
- Allow us 2-3 days to process your order and expect delivery in 2-3 business days.
SHOULD I BECOME A MEMBER?
Becoming a member is not necessary to place orders but it is highly recommended! By becoming a member and registering for an account, you will have access to your order history. All members will be first to know about exclusive promotions and special discounts.
To create an account, click on the My Account button in the top right corner of our home page and fill out the required information.
CAN I CANCEL MY ORDER?
Orders can be cancelled provided it has not been shipped out. Please email [email protected] as soon as possible quoting “CANCEL ORDER” “YOUR ORDER NUMBER” “YOUR NAME” in the subject title. We will check on the order to see if it has shipped and confirm by email. Unfortunately, we cannot offer a refund but a special credit code will be sent to you to use towards your next purchase.
WHAT IS THE MINIMUM AMOUNT I CAN ORDER?
There is no minimum amount you must order. However, shipping costs will be added at the time of checkout. Three delivery services are available; Regular service is 4-7 business days flat rate $15, Xpress service is 2 business days flat rate $20, Priority service is 1 business day flat rate $35 for all order less than $150.
All order over $150 are free shipping !!!!
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
Currently, we are accepting Interac E-transfers. Don’t worry, Interac E-transfers are safe, secure and convenient.
When paying by Interac, instructions such the address to send payment will be provided in your online invoice. Orders will ship only after your e-Transfer has been received. Email transfer time ranges from a minute to hours, We will email you once we got the funds to initiate the transaction
Your order will be cancelled if payment isn’t received within 48 hours of placing it.
NEVER SENT AN E-TRANSFER? HERE’S A TUTORIAL BELOW!
WHAT ARE THE SHIPPING FEES?
Three delivery services are available; Regular service is 4-7 business days flat rate $15, Xpress service is 2 business days flat rate $20, Priority service is 1 business day flat rate $35 for all order less than $150.
All order over $150 are free shipping !!!!
Tracking numbers are only provided for Xpress and Priority services and will be emailed to you as soon as your order has shipped.
HOW DO I ENSURE I GET MY ORDER?
All our packages are sent via Canada Post. You will receive a tracking number in your email. If for any reason the package does not arrive, we will make arrangements to replace it.
Three delivery services are offered at the time of checkout; Regular, Xpress, and Priority. Only Xpress and Priority services will be provided with a tracking number. If you choose Regular service, we cannot guarantee the package and it will not be replaced.
I HAVE RECEIVED MY ORDER BUT MY PRODUCT IS DEFECTIVE/MISSING ITEM
We will be more than happy to help you find a solution to this problem, note that our products are guaranteed, so don’t worry, we’ll find a solution : )
We require that you take a photo of the contents you received. Once you have done that, please send it to [email protected] quoting “ORDER ISSUE” “YOUR ORDER NUMBER” “YOUR NAME” in the subject title so that we can issue you a store credit depending on the severity of the situation. We cannot help you if you do not provide us with the evidence we need so that we may conduct a proper investigation.
WILL SOMEONE BE ABLE TO TELL WHAT IS IN MY PACKAGE?
All our packages are sent vacuum sealed to avoid any scent. We do our best to ensure that our packaging is discreet and nondescript so it just looks like any other regular mail. Discretion is our highest concern.
DO YOU SHIP INTERNATIONALLY?
We do not ship anywhere outside of Canada. We only ship in Canada. Sorry 🙁
CANADA POST SAYS DELIVERED BUT I HAVE NOT RECEIVED MY PARCEL?
There could be one of two scenarios here:
The postal worker delivered the package to a wrong mailbox
The postal worker scanned the package as “successfully delivered,” but it’s actually delivered the next business day.
Canada Post says:
An investigation involves contacting the addressee to confirm that the delivery took place or to better understand how they receive their mail. The front desk can be checked, mail room, or security room at the address to see if the package was accepted by someone else on the behalf of the addressee.
Areas that can be checked:
Around the location to see if the package was left in another location. The mailbox should also be checked.
In some instances, a delivery scan is entered into our system before the item is delivered. If you believe that the addressee has received the package before we contact you, reply to this email and indicate that the item has been received.
If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take between 5-7 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will cover half your order as a one-time replacement up to $500 credit max.
CUSTOMER SERVICE : CAN I TALK WITH A CUSTOMER SERVICE REP?
No, unfortunately we do not have a contact number. Our customer service representative is easily reached by email at [email protected] Please allow 24 hours for a reply.
WHAT IS YOU POLICY FOR RETURNS?
Unfortunately, we cannot offer refunds or accept returns. However, if you are unsatisfied with your purchase for any reason, please email [email protected] quoting “ORDER ISSUE” “YOUR ORDER NUMBER” “YOUR NAME” in the subject title. Attached a picture of the unsatisfactory product with a little explanation. We will follow-up internally and upon completion of our investigation, we will reach out to you via email. A special credit code will be emailed to you to use on your future purchase.
If you don’t find a suitable answer in the FAQ, you can send a message! You can expect an answer within the following hour between 9h AM and 4h PM from monday to friday. Take a look at our contact page for more info